Terms & Conditions

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Terms of Service

Last updated: 30 December 2025

Welcome to Lumo (by Page Platforms (Pty) Ltd). By accessing or using our e-commerce platform, catalog syncing, AI customer support, and multi-channel management tools (collectively, the "Service"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Service.

1. Account Registration & Security

To use our Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during the registration process.
  • Maintain the security of your password and accept all risks of unauthorized access to your account.
  • Immediately notify us if you discover or suspect any security breaches related to the Service.

2. AI Services & Limitations

Our platform uses Artificial Intelligence (AI) to automate responses and manage customer interactions. By using these features, you acknowledge:

  • Accuracy: AI is not infallible. It may occasionally generate incorrect information or "hallucinations." You are responsible for overseeing the AI's interactions with your customers.
  • Liability: Lumo is not liable for any loss of sales, reputation damage, or miscommunication resulting from AI-generated content.
  • Configuration: You are responsible for providing the correct product data and knowledge base information that the AI uses to generate answers.

3. Third-Party Platform Compliance

Our Service relies on integrations with third-party platforms such as Meta (Facebook, Instagram), WhatsApp and Tiktok.

  • Compliance: You must strictly adhere to the Terms of Service and Commerce Policies of all connected platforms (e.g., WhatsApp Business Policy).
  • Availability: We are not responsible if a third-party platform suspends your account, limits your API access, or changes their technical requirements in a way that affects our Service.
  • Messaging Costs: You are responsible for any direct costs associated with WhatsApp conversations (e.g., Meta's conversation-based pricing) unless explicitly included in your Lumo subscription plan.

4. Subscription & Billing

Services are billed on a subscription basis.

  • Billing Cycle: Subscriptions are billed in advance on a monthly.
  • Cancellation: You may cancel your subscription at any time. Access will continue until the end of your current billing period. We do not offer refunds for partial months.
  • Price Changes: We reserve the right to adjust pricing for our Service or any components thereof in any manner and at any time as we may determine in our sole discretion.

5. Intellectual Property

Your Content: You retain all rights to your product catalogs, images, and customer data. You grant us a license to use this data solely to provide the Service (e.g., syncing products to Instagram).

Our IP: The Lumo software, AI models, algorithms, visual interfaces, and code are the property of Page Platforms (Pty) Ltd and are protected by copyright and intellectual property laws.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Page Platforms (Pty) Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Service AccessYour access to or use of or inability to access or use the Service.
  • Third PartiesAny conduct or content of any third party on the Service.
  • Unauthorized AccessUnauthorized access, use, or alteration of your transmissions or content.
  • AI ErrorsErrors, omissions, or inaccuracies in AI-generated customer responses.

7. Governing Law

These Terms shall be governed and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions. Any dispute arising from these Terms shall be resolved in the courts located within Cape Town, Western Cape.

Questions?

If you have any questions about these Terms and Conditions, please contact our legal team:

Email: lumo@pageplatforms.com

Address: Page Platforms (Pty) Ltd, Cape Town, South Africa